tag:status.kevel.co,2005:/historyKevel Status - Incident History2024-03-28T20:06:36-04:00Keveltag:status.kevel.co,2005:Incident/200405852024-02-25T09:30:56-05:002024-02-25T09:30:56-05:00AWS Redshift Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:12</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:34</var> EST</small><br><strong>Scheduled</strong> - Kevel Reporting will be temporarily delayed due to scheduled maintenance data warehouse between 2024-02-25 08:00 UTC and 2024-02-25 08:30 UTC. No data will be lost. Reports scheduled to run and or new reports queued at that time will be processed shortly after the maintenance is complete. We anticipate data processing to be current by 2024-02-25 10:00 UTC.</p>tag:status.kevel.co,2005:Incident/199829472024-02-14T07:28:09-05:002024-02-14T07:28:09-05:00Delayed ad publication in us-east-1<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:28</var> EST</small><br><strong>Resolved</strong> - This incident has now been resolved and all systems are fully operational.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:24</var> EST</small><br><strong>Identified</strong> - We have identified an issue that is causing delayed ad publication in us-east-1 since 22:22 (UTC) on the 13th of February. We're in the process of restoring ad publication to standard operation.</p>tag:status.kevel.co,2005:Incident/199928682024-01-17T02:30:00-05:002024-02-15T10:58:03-05:00Reporting data issue on Jan 17, 2024<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>02:30</var> EST</small><br><strong>Resolved</strong> - We discovered a data ingestion issue for impressions and other events in our Reporting system for 1 hour period of time on January 17, 2024. This led to a small underreporting of impressions for that date. We have since backfilled the missing data.</p>tag:status.kevel.co,2005:Incident/191176062023-11-14T10:31:25-05:002023-11-14T10:31:25-05:00Degraded Performance: Scheduled Reports<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:37</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:37</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting scheduled reports from being sent to recipients.</p>tag:status.kevel.co,2005:Incident/191113532023-11-13T22:12:39-05:002023-11-13T22:12:39-05:00Issue: Scheduled Report Sends<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>22:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>22:12</var> EST</small><br><strong>Update</strong> - Root cause has been identified and a fix has been deployed. Any delayed scheduled reports should send shortly.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting scheduled reports from being sent to recipients.</p>tag:status.kevel.co,2005:Incident/189997322023-11-02T09:37:52-04:002023-11-02T09:37:52-04:00Increased Decision API latency in us-east-1<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Monitoring</strong> - We have identified an increase in latency from the Decision API in us-east-1 starting at 12:20 (UTC). The issue has now been resolved and we are actively monitoring the recovery.</p>tag:status.kevel.co,2005:Incident/187453002023-10-10T14:49:41-04:002023-10-10T14:49:41-04:00Partial Outage: Reporting UI and API<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:08</var> EDT</small><br><strong>Monitoring</strong> - We identified the cause of the delay; queued reports in the backlog are being processed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:39</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Investigating</strong> - Processing of scheduled and new reports is experiencing delays.</p>tag:status.kevel.co,2005:Incident/186032972023-09-25T18:52:35-04:002023-09-25T18:52:35-04:00Reporting API & UI -- Generating reports taking longer than normal<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>18:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:51</var> EDT</small><br><strong>Monitoring</strong> - Reporting services are fully operational now and we are monitoring the current status to ensure it is fully resolved</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:54</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the delays in our reporting system</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the delays in our reporting system</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the delays in our reporting system.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:18</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the delays in our reporting system</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Investigating</strong> - Generating reports via the UI and API are both slower than normal. We are investigating the cause of this.</p>tag:status.kevel.co,2005:Incident/185966522023-09-25T08:20:28-04:002023-09-25T08:20:28-04:00Reporting API + UI: Unable to generate reports<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you have generated a report during the incident, you are advised to run the report again.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:23</var> EDT</small><br><strong>Monitoring</strong> - We have rectified the reporting functionality. Data for reports is still being resync and we are monitoring the progress and performance.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Investigating</strong> - We have identified another issue preventing the generation of reports for API and UI users. We are currently investigating.<br /><br />Report processing for new and existing reports will be delayed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>01:46</var> EDT</small><br><strong>Monitoring</strong> - We identified an issue caused by an automatic update from AWS. It has been rectified. We are monitoring as the system is working to run the outstanding reports.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>22:54</var> EDT</small><br><strong>Identified</strong> - We identified an issue preventing the generation of reports for API and UI users. The source of the issue has been identified, and we are working to restore functionality.</p>tag:status.kevel.co,2005:Incident/181098012023-08-10T18:36:03-04:002023-08-10T18:36:03-04:00Outage: Reporting API + UI<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:03</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Investigating</strong> - We identified an issue impacting the generation of reports via API and within the UI. An investigation is underway with our team. We'll keep you updated along the way.</p>tag:status.kevel.co,2005:Incident/180984842023-08-09T16:41:05-04:002023-08-09T16:41:05-04:00Reporting API + UI: Delay in generating reports<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:05</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Identified</strong> - We identified an issue preventing the generation of reports for API and UI users. The source of the issue has been identified, and the system is working to resync data.</p>tag:status.kevel.co,2005:Incident/178247812023-07-11T11:27:33-04:002023-07-11T11:27:33-04:00Increased error rate in us-east-1<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Identified</strong> - We have identified an issue causing an increased error rate in us-east-1</p>tag:status.kevel.co,2005:Incident/176912922023-06-30T05:30:06-04:002023-06-30T05:30:06-04:00Kevel Maintenance 2023-06-30: Reporting UI and API<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Scheduled</strong> - The Kevel team will be making updates to our Reporting system. During that time, the Reporting API and reporting in the UI will be unavailable<br /><br />The scheduled maintenance window is set for Friday, June 30 2023, from 09:00 AM - 09:30 AM UTC.<br /><br /><br />During this maintenance period:<br />-Report processing for new and existing reports will be delayed. <br />-Some reports might timeout; in that case, the report will need to be re-run upon completion of the maintenance period. <br /><br /><br />Data ingestion will be unaffected by this downtime.</p>tag:status.kevel.co,2005:Incident/175965152023-06-16T11:30:00-04:002023-06-16T14:11:17-04:00Server Error when trying to save new image ads<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Resolved</strong> - We identified an issue that caused a server error when trying to save new ads that contained an uploaded image. This issue began at 11:30 am ET and was resolved at 1:52 pm ET.</p>tag:status.kevel.co,2005:Incident/175637072023-06-13T21:15:04-04:002023-06-14T12:56:18-04:00AWS Lambda Outage Impacting Kevel Management UI/API + Reporting<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:19</var> EDT</small><br><strong>Monitoring</strong> - Amazon reported the outage as resolved; they are recovering and processing data. <br /><br /><br />The Kevel Management UI, Management API, and Ad Serving are operational. Reporting remains in a degraded status while backlogged data is processed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:53</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Investigating</strong> - Amazon reported an outage at 18:51 GMT affecting their Lambda service. Amazon has identified the root cause and is working on a fix. <br /><br />The following Kevel services will be affected:<br /><br />Reporting: Reports can be run at this time; however, reporting data may be delayed.<br />Custom targeting: Flights that contain custom targeting can now be saved.<br />Ad serving: While ad delivery isn't affected, ad balancing will be <br /><br />AWS updates can be accessed here:https://health.aws.amazon.com/health/status</p>tag:status.kevel.co,2005:Incident/174273592023-05-30T23:09:24-04:002023-05-30T23:09:24-04:00Ad Balancing Delay Detected for some Customers<p><small>May <var data-var='date'>30</var>, <var data-var='time'>23:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>23:06</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>22:32</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Investigating</strong> - Some customers are experiencing greater-than-normal publication delays. The source of the delay has been identified, and the system is working to restore publication to normal levels.</p>tag:status.kevel.co,2005:Incident/169974172023-04-28T20:21:44-04:002023-04-28T20:21:44-04:00Partial delivery outage (related to earlier outage)<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>19:20</var> EDT</small><br><strong>Investigating</strong> - We are continuing to actively investigate these issues. A small percentage of customers may be seeing delayed ad serving</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:43</var> EDT</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:14</var> EDT</small><br><strong>Identified</strong> - While outages have been resolved, we are seeing some increased delivery times for a small portion of our customers. We are continuing to investigate this.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>17:51</var> EDT</small><br><strong>Monitoring</strong> - We have finished implementing a fix for the subset of customers who were experiencing ad serving issues. We are monitoring those changes now.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>17:29</var> EDT</small><br><strong>Update</strong> - The fix is in the process of being implemented. We will provide further updates shortly.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Identified</strong> - We have identified delivery issues for a small portion of our customers related to our earlier incident. We are moving forward with a fix and will update when it has been fully implemented.</p>tag:status.kevel.co,2005:Incident/169972302023-04-28T16:34:07-04:002023-04-28T16:34:07-04:00Delivery outage for some customers with custom certificates<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Resolved</strong> - We have implemented the fix and now all customers, including those with custom certs, are back to fully operational ad serving.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Identified</strong> - We have identified that certain customers that have custom certificates may still be experiencing delivery issues related to the previous incident. We are working on a fix now and will update when this has been implemented.</p>tag:status.kevel.co,2005:Incident/169966752023-04-28T15:22:37-04:002023-04-28T15:37:56-04:00Partial delivery outage<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:22</var> EDT</small><br><strong>Resolved</strong> - The problem has been identified and a fix has been implemented. Ad serving should be fully operational for all customers.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Update</strong> - Traffic from the affected servers has been rerouted and ad serving should be live again for affected customers. We are investigating the cause of the underlying issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating delivery issues for a small portion of our customers beginning at around 14:30 ET / 18:30 UTC</p>tag:status.kevel.co,2005:Incident/168542032023-04-17T17:00:14-04:002023-04-17T17:00:14-04:00Kevel Maintenance 2023-April-17: Management UI and API<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Update</strong> - The short period of expected downtime of the Management UI and API is complete. The maintenance is ongoing and is on track to be complete later today; all systems are fully operational. <br /><br />Posted April 13, 2023: While both systems should remain fully operational for the majority of the maintenance session, there will be a short period of time (less than 15 minutes) where changes made in the UI and API calls will result in errors.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Scheduled</strong> - This is a quick note to notify you of upcoming downtime for the Kevel UI and Management API.<br /><br />The Kevel UI and Management API will be undergoing maintenance to improve Monday April 17, 2023 from 9:00am - 5:00pm EDT (1:00pm - 9:00pm GMT/UTC). While both systems should remain fully operational for the majority of the maintenance session, there will be a short period of time (less than 15 minutes) where changes made in the UI and API calls will result in errors. We will provide an update on when we anticipate that error period to take place and is complete.<br /><br /><br />This is the final step in a series of performance upgrades we have been conducting, and look forward to providing improved latency. <br /><br />________<br /><br />Please note:<br />- Save any changes prior to the error period during this maintenance window in order to avoid losing your work.<br /><br />During this maintenance period:<br />- Users will be unable to load or save changes in the Kevel UI*<br />- API calls to the Management API will result in errors*<br />- Ad serving and the Decision API will be unaffected.<br /><br />*There will be a short period of time (less than 15 minutes) where the changes made in the UI and API calls will result in errors; we will provide an update when we anticipate that error period to take place/is complete.<br /><br />________<br /><br /><br />We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.</p>tag:status.kevel.co,2005:Incident/168754712023-04-15T13:26:14-04:002023-04-15T13:26:14-04:00Brief Management API and UI outage<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Monitoring</strong> - From approximately 14:03 to 14:18 UTC (10:03 to 10:18 ET), Kevel experienced an outage affecting the Management API and UI. The system subsequently recovered without data loss. We currently believe there was an issue with our database service provider and are escalating with them. We do not believe there is elevated risk of additional outages, but will continue to monitor closely. Ad serving was not impacted during this period.</p>tag:status.kevel.co,2005:Incident/165801332023-03-26T14:37:50-04:002023-03-26T14:37:50-04:00Kevel Maintenance 2023-Mar-26: Management UI and API<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:37</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:07</var> EDT</small><br><strong>Verifying</strong> - The database upgrade has completed. There was brief outage of the affected systems. All systems are reporting operational.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:51</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still ongoing. The database upgrade is proceeding correctly, but more slowly than anticipated. Systems have remained operational to this point, but the maintenance period will be extending beyond the originally scheduled time. As the final phase of the upgrade, a brief outage of affected systems will occur. We will provide additional updates as the upgrade proceeds.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still ongoing. The database upgrade is proceeding correctly, but more slowly than anticipated. Systems have remained operational to this point, but the maintenance period will be extending beyond the originally scheduled time. As the final phase of the upgrade, a brief outage of affected systems will occur. We will provide additional updates as the upgrade proceeds.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:59</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still ongoing. A database upgrade is underway. Systems have remained operational to this point, but the maintenance period will be extending beyond the originally scheduled time. As the final phase of the upgrade, a brief outage of affected systems will occur. We will provide additional updates as the upgrade proceeds.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Scheduled</strong> - This is a quick note to notify you of upcoming downtime for the Kevel UI and Management API.<br /><br />The Kevel UI and Management API will be down for maintenance on Sunday March 26th, 2023 from 10:00am - 12:00pm EDT (2:00pm - 4:00pm GMT/UTC).<br /><br />Ad serving will be unaffected by this downtime.<br /><br />Please note:<br />- Save any changes prior to the maintenance window in order to avoid losing your work.<br /><br />During this maintenance period:<br />- Users will be unable to load or save changes in the Kevel UI.<br />- API calls to the Management API will result in errors.<br />- Ad serving and the Decision API will be unaffected.<br /><br />We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.</p>tag:status.kevel.co,2005:Incident/165976142023-03-21T18:36:32-04:002023-03-21T18:36:32-04:00Real-time Reporting timeouts<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Resolved</strong> - We have identified the problem and implemented a fix. Reporting data in now available again via the UI and API.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Investigating</strong> - We are investigating timeouts in the real-time reporting system, including requests made both via UI and API</p>tag:status.kevel.co,2005:Incident/164007182023-03-09T09:22:47-05:002023-03-09T09:22:47-05:00Delays in ad publication<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> EST</small><br><strong>Resolved</strong> - We have verified the fix in place now corrects the publication issues seen and have repaired existing Ads in the system.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:58</var> EST</small><br><strong>Monitoring</strong> - We have rolled out a fix for the publishing errors, and are continuing to monitor expected results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:34</var> EST</small><br><strong>Investigating</strong> - We are investigating and error with newly created Flights not being published. Our team is actively investigating this issue now and are verifying an identified fix.</p>tag:status.kevel.co,2005:Incident/163892372023-03-08T10:01:43-05:002023-03-08T10:01:43-05:00Delays in ad publication<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:01</var> EST</small><br><strong>Resolved</strong> - This issue is now resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:12</var> EST</small><br><strong>Investigating</strong> - We have identified an issue that is impacting ad publication. Our team is actively investigating this issue now.</p>