Degraded Performance in UserDB US-East-1

Incident Report for Kevel

Resolved

This incident has been resolved.
Posted Dec 04, 2024 - 09:10 EST

Update

We are continuing to monitor for any further issues.
Posted Dec 03, 2024 - 14:52 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2024 - 12:33 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 03, 2024 - 11:37 EST

Update

We are continuing to investigate this issue.
Posted Dec 03, 2024 - 10:55 EST

Update

We are continuing to investigate this issue.
Posted Dec 03, 2024 - 09:12 EST

Investigating

We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.
Posted Dec 03, 2024 - 08:38 EST
This incident affected: Ad Serving.
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