We are currently investigating an issue with Kevel reporting systems.

Incident Report for Kevel

Resolved

This incident has been resolved. Kevel Reports that used a "group by day" setting were ignoring the start/end dates chosen and returning all dates. Impacted reports still in a state of "Processing" were marked as failed.

Timeline of the incident is noted below. Any reports generated during this window with "group by day" may need to be re-ran.

Began: October 4, 2024 10:30 am UTC
Ended: October 4, 2024 5:15 pm UTC

Posted Oct 04, 2024 - 13:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2024 - 13:08 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 04, 2024 - 12:25 EDT

Investigating

We identified an issue impacting Reporting. An investigation is underway with our team. We'll keep you updated along the way.

Posted Oct 04, 2024 - 12:07 EDT

This incident affected: Reporting.