This incident has been resolved. If you have generated a report during the incident, you are advised to run the report again.
Posted Sep 25, 2023 - 08:20 EDT
Monitoring
We have rectified the reporting functionality. Data for reports is still being resync and we are monitoring the progress and performance.
Posted Sep 25, 2023 - 07:23 EDT
Investigating
We have identified another issue preventing the generation of reports for API and UI users. We are currently investigating.
Report processing for new and existing reports will be delayed.
Posted Sep 25, 2023 - 05:30 EDT
Monitoring
We identified an issue caused by an automatic update from AWS. It has been rectified. We are monitoring as the system is working to run the outstanding reports.
Posted Sep 25, 2023 - 01:46 EDT
Identified
We identified an issue preventing the generation of reports for API and UI users. The source of the issue has been identified, and we are working to restore functionality.